The deal, in plain words.# The preview Requesting a homepage concept costs nothing and commits you to nothing. The concept stays ours until you become a client. If you do not go ahead, we delete the preview request when the conversation ends. # The service Expra is a managed website service. For $599 a year we design and build your firm’s website, host it, keep it secure and maintained, make reasonable occasional content changes on request, and provide support when something needs changing. There is no upfront build fee. “Reasonable occasional content changes” means the kind of updates a firm needs a few times a year: a new team member, a changed phone number, an updated service description. Firms that publish frequently can add Expra CMS for $999 a year, which gives your team a content-management system for the site. # What you own - Your domain name stays yours. We connect the site to it and never take ownership of it. - Your content stays yours: your firm’s name, text, photographs, logos, and the details of your practice. - The design system, templates, code, and tooling Expra uses to build and run the site remain Expra’s. If the service ends, we provide an export of your content on request. # Payment, renewal, cancellation The annual fee is billed when your site goes live and on each anniversary. You can cancel at any time by email; the site stays live until the end of the paid year and we do not offer partial refunds for an unused remainder. If a payment fails and is not resolved within 30 days, we may take the site offline until it is. # Your responsibilities - Give us accurate information about your firm and the right to use the content you supply. - Keep your domain registration current and give us the access needed to connect it. - Review the site before launch. Once you approve it, it goes live as approved. # What we do not promise We build websites that present your firm professionally. We do not promise search rankings, a number of leads, or uninterrupted uptime, though we host on infrastructure designed for reliability and fix outages as a priority. Our liability for any claim relating to the service is limited to the fees you paid in the twelve months before the claim. # Law These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Questions go to hello@expra.io.